REFUND POLICY

1. Pre-Commencement Refunds

If a mission has not yet commenced (no Operators assigned, no work started), a full refund is available upon written request within 48 hours of payment.

2. Partial Refunds

Partial refunds may be issued when: the delivered work materially fails to meet the agreed brief; a dispute is resolved in the client's favour; or SIMPLIX cancels a mission due to Operator unavailability.

3. Non-Refundable Situations

No refunds are issued when: work has been approved at one or more stages; the client changes the brief after commencement; or delays are caused by the client (missed approvals, unresponsiveness).

4. Refund Process

Refunds are processed within 10 business days to the original payment method. Contact finance@simplixspace.com with your project ID.

5. Dispute-Triggered Refunds

Refunds arising from the dispute resolution process are paid at SIMPLIX's discretion following investigation. See Dispute Policy.

6. Currency

All refunds are made in the original payment currency at the original exchange rate.